All Question On One PagetruefalseEmployers don't realise that conflict management skills are useful.2When faced with conflict, it is natural to want to run away or to get ready for battle.1When we choose between 'fight' or 'flight', they can both result in a lost opportunity to make things better.1It is best to start dealing with conflict immediately, without worrying too much about the time and place.2Many people who say they are listening are in fact thinking of what they are going to say in reply.1Focusing on examples of the other person's wrongdoing helps to resolve conflict.2https://339efcb25eb75e967b0d-ff8eeadd950d51fd1fc939dca75b3973.ssl.cf1.rackcdn.com/assets_default.swf