Carolina: Excuse me. Can you tell me where the Lost Luggage Office is please?
Airport worker: It's over there. That desk over there, near the exit.
Carolina: Thank you.
Carolina: Hello, Erm... My bag hasn't arrived. What do I have to do?
Lost luggage clerk: Where have you arrived from?
Carolina: From Venezuela. Caracas.
Lost luggage clerk: And you're sure that your bag isn't on the carousel?
Carolina: I'm sure. I've waited for an hour. All the other people on my flight have gone. There are no more bags coming out.
Lost luggage clerk: OK. We'll need to fill in a report. Can I have your name please?
Carolina: It's Carolina. And my surname is...
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