Carolina: Excuse me. Can you tell me where the Lost Luggage Office is please? Airport worker: It's over there. That desk over there, near the exit. Carolina: Thank you. Carolina: Hello, Erm... My bag hasn't arrived. What do I have to do? Lost luggage clerk: Where have you arrived from? Carolina: From Venezuela. Caracas. Lost luggage clerk: And you're sure that your bag isn't on the carousel? Carolina: I'm sure. I've waited for an hour. All the other people on my flight have gone. There are no more bags coming out. Lost luggage clerk: OK. We'll need to fill in a report. Can I have your name please? Carolina: It's Carolina. And my surname is... https://339efcb25eb75e967b0d-ff8eeadd950d51fd1fc939dca75b3973.ssl.cf1.rackcdn.com/assets_green.swf