There needs to be a way to collect feedback. Someone needs to act as a champion. Staff will need to be informed of new procedures. We should raise awareness of the need for change. Somebody needs to say what should be done. Above all else, making the planned change a reality requires communication. https://339efcb25eb75e967b0d-ff8eeadd950d51fd1fc939dca75b3973.ssl.cf1.rackcdn.com/assets_green.swf