Default1 Default2 Default3 Carolina: Sorry, Emily. I wanted to wear that new jacket I bought, you know, the green one. Emily: What's wrong with it? It's really nice. Carolina: Well, I wore it yesterday, and now look. .................... Look, it won't move up or down. 1 3 4 The zip doesn't work The zip can't function The zip's broken Something's wrong with the zip Emily: Let me have a look. Yep, that's broken alright - it won't move at all. Carolina: Oh dear. It .................... . 1 4 cost quite a lot was quite a big money had quite a big price was quite expensive Carolina: Do you think I should take it back to the shop? Emily: Well yes, I do. The zip .................... on a new jacket. It obviously isn't very well made. 1 2 shouldn't break doesn't break might not break isn't breaking Emily: .................... Carolina: The receipt? The piece of paper they gave me when I bought it? 2 3 4 Are you still with the receipt? Have you still got the receipt? Did you keep the receipt? Do you still have the receipt? Shop Assistant: Good morning. Can I help you? Carolina: Um, yes, .................... this jacket here last week and now the zip is broken. 3 4 I paid I had I got I bought Shop Assistant: Hmmm. Have you worn this jacket? Carolina: Once. .................... when the zip broke. 1 3 I was wearing it I was dressing it I had it on I was using it Shop Assistant: If you'd like to leave the jacket with us, we can put in a new zip. It will be ready in a week. Carolina: No thank you, I don't want a new zip. I don't want to wait for a week. .................... please. 1 3 4 I'd prefer my money back You'll give my money back I want my money back I'd like my money back Shop Assistant: I'm afraid I can't give you your money back. The company doesn't give refunds for clothes that have been worn. Carolina: I only wore the jacket once, and the zip broke. .................... . 2 3 That is a bad thing That shouldn't happen That isn't normal That isn't fair Shop Assistant: Just wait for one moment and I'll check if we have another jacket of the same size in stock. Carolina: I'm sorry. .................... another jacket - the same thing might happen again. I've already explained that I want my money back. 2 3 I don't prefer I'm not interested in I don't want I don't take Carolina: .................... Shop Assistant: Certainly. I'll call him. Mr Parker? Could you come over here please? 1 2 4 Can I speak to the manager please? Could I speak to the manager please? Will I speak to the manager please? Could you call the manager please? Mr Parker: And you bought this last week? Carolina: Yes, that's right. And I'd like to say that .................... your shop. 1 3 I'm very unhappy with I'm very sorry about I'm very disappointed with I'm very sad about https://339efcb25eb75e967b0d-ff8eeadd950d51fd1fc939dca75b3973.ssl.cf1.rackcdn.com/assets_green.swf