Default Default Default One Question Per Page false false Conflict at work can … 4 make people feel negative and stressed. help staff develop. be difficult to manage. All of the above. People who choose to maintain the peace and 'fly' from conflict tend to … 2 get defensive. not resolve the conflict. openly deny any accusations. manage the conflict well. By making an appointment to discuss the issue, we can … 1 avoid involving people who do not need to be a part of it. choose a time when all parties feel angriest with each other. choose a place where there are soft cushions so that no one will get hurt if a fight breaks out. prepare our attack in advance and bring all the evidence we need. When managing conflict, the writer suggests that we should … 3 bring up the issue whenever we start to feel angry about it. focus on talking about and elaborating our own perspective on the problem. believe that people have good intentions and want the best for everyone. arm ourselves with lots of examples of things the other person has done wrong in the past. According to the advice in the article, we should say things like … 2 'You never offer any help.' 'What you did made Paul feel undervalued.' 'I've heard you're a very negative person and now I see it's true.' 'I don't want to hear your side of the story. I already know it.' By taking responsibility for our part in the problem, we can … 4 show that we are perfect. blame ourselves before they blame us. pretend to share the blame and avoid the real issue. show that we value teamwork and collaboration. https://339efcb25eb75e967b0d-ff8eeadd950d51fd1fc939dca75b3973.ssl.cf1.rackcdn.com/assets_default.swf