the quality of being a good leader leadership a group of people who work together from geographically separate locations a remote team the look on someone's face that shows how they feel a facial expression a list of points to be discussed at a meeting an agenda the process by which a close relationship develops between people bonding doing more than one thing at a time multitasking an occasion when someone does not understand something correctly a misunderstanding something that stops you concentrating on what you are doing a distraction