Default Default Default One Question Per Page false false Choose the best option. 2 I heard you were not happy with the service you received. It has been brought to my attention that you were dissatisfied with the service you received. Choose the best option. 1 We value your custom. We're really pleased you shop with us. Choose the best option. 2 I promise you that we take a lot of notice of our customers. I assure you that we take all customer feedback seriously. Choose the best option. 1 I would like to apologise on behalf of the company for any inconvenience caused. My colleagues and I are really sorry you had such a nightmare. Choose the best option. 1 We have taken your suggestions on board and will review this process for the future. We like your ideas and we might use them in future to improve this process. Choose the best option. 1 We are happy to refund you the difference in price. We accept that we will have to refund you the difference in price. Choose the best option. 2 We hope this is all OK for you now. We trust that you will find this a satisfactory response. Choose the best option. 1 Should you wish to discuss this matter further, please let us know how best to contact you. Don't be shy! Call or email me if there's anything else you need. http://500ab102e3079df093a4-ff8eeadd950d51fd1fc939dca75b3973.r47.cf1.rackcdn.com/assets_default.swf