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I heard you were not happy with the service you received.
It has been brought to my attention that you were dissatisfied with the service you received.
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We value your custom.
We're really pleased you shop with us.
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I promise you that we take a lot of notice of our customers.
I assure you that we take all customer feedback seriously.
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I would like to apologise on behalf of the company for any inconvenience caused.
My colleagues and I are really sorry you had such a nightmare.
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We have taken your suggestions on board and will review this process for the future.
We like your ideas and we might use them in future to improve this process.
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We are happy to refund you the difference in price.
We accept that we will have to refund you the difference in price.
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We hope this is all OK for you now.
We trust that you will find this a satisfactory response.
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Should you wish to discuss this matter further, please let us know how best to contact you.
Don't be shy! Call or email me if there's anything else you need.
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