When writing an email, find out if people prefer to use their first names or surnames. When you make a request, explain the reason for it. You can make your request polite by starting it with 'Do you think you could … ?' or 'I would be grateful if you could … .' You can finish the email with 'Best regards,' before your name. http://500ab102e3079df093a4-ff8eeadd950d51fd1fc939dca75b3973.r47.cf1.rackcdn.com/assets_default.swf