When writing an email, find out if people prefer to use their first names or surnames. When you make a request, explain the reason for it. You can make your request polite by starting it with 'Do you think you could … ?' or 'I would be grateful if you could … .' You can finish the email with 'Best regards,' before your name. https://339efcb25eb75e967b0d-ff8eeadd950d51fd1fc939dca75b3973.ssl.cf1.rackcdn.com/assets_default.swf