The customer says: I need a favour. You'd really be helping us. I appreciate your help. I promise this won't become the norm. The supplier says: I'm not sure if I can do that. Let me see what I can do. I think we can make an exception this time. I'm happy to help you. http://500ab102e3079df093a4-ff8eeadd950d51fd1fc939dca75b3973.r47.cf1.rackcdn.com/assets_default.swf